I just noticed an automated email from 2 days ago that gave me 24 hr warning of purging my character. I understand not keeping around characters that were barely used, but only 24 hour warning is a bit ridiculous. It's not a good sign or encouraging that you want new players to return. Many games will send a reminder, or update of events, to encourage us to play. I don't know if I'd go through the trouble of making another character here. I found the char creation process to be unclear on the limits/guild choices of the type of race I chose the first time around, which was expressed to a GM.